Business Studies Stage 6 Syllabus
Operations:
The focus of this topic is the strategies for effective operations management in large businesses.
Outcomes
The student:
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H1 critically analyses the role of business in Australia and globally
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H2 evaluates management strategies in response to changes in internal and external influences
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H3 discusses the social and ethical responsibilities of management
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H4 analyses business functions and processes in large and global businesses
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H5 explains management strategies and their impact on businesses
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H6 evaluates the effectiveness of management in the performance of businesses
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H7 plans and conducts investigations into contemporary business issues
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H8 organises and evaluates information for actual and hypothetical business situations
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H9 communicates business information, issues and concepts in appropriate formats
Content:
Students learn to:
examine contemporary business issues to:
- discuss the balance between cost and quality in operations strategy
- examine the impact of globalisation on operations strategy
- identify the breadth of government policies that affect operations management
- explain why corporate social responsibility is a key concern in operations management
investigate aspects of business using hypothetical situations and actual business case studies to:
- describe the features of operations management for businesses in a tertiary industry
- assess the relationship between operations and the other key business functions in two actual businesses
- explain how operations strategy can help a business sustain its competitive advantage
- recommend possible operations strategies for one hypothetical business
Students learn about:
role of operations management
- strategic role of operations management - cost leadership, good/service differentiation
Strategic role of operations management - goods and/or services in different industries
goods & services in different industries - interdependence with other key business functions
interdependence with other key business functions
influences
- globalisation, technology, quality expectations, cost-based competition, government policies, legal regulation, environmental sustainability
Influences - corporate social responsibility corporate social responsibility
- the difference between legal compliance and ethical responsibility
- environmental sustainability and social responsibility
operations processes
- inputs
- transformed resources (materials, information, customers) Transformed resources
- transforming resources (human resources, facilities)
- transformation processes
- the influence of volume, variety, variation in demand and visibility (customer contact) Influences on transformation processes
- sequencing and scheduling - Gantt charts, critical path analysis Sequencing & Scheduling
- technology, task design and process layout Technology, task design and process layout
- monitoring, control and improvement monitoring, control and improvement
- outputs
- customer service Customer service
- warranties Warrenties
operations strategies
- performance objectives - quality, speed, dependability, flexibility, customisation, cost performance objectives
- new product or service design and development new product or service design and development
- supply chain management - logistics, e-commerce, global sourcing supply chain management
- outsourcing - advantages and disadvantages outsourcing
- technology - leading edge, established technology
- inventory management - advantages and disadvantages of holding stock, LIFO (last-in-first-out), FIFO (first-in-first-out), JIT (just-in-time) inventory management
- quality management quality management
- control
- assurance
- improvement
- overcoming resistance to change - financial costs, purchasing new equipment, redundancy payments, retraining, reorganising plant layout, inertia
- overcoming resistance to change
- global factors - global sourcing, economies of scale, scanning and learning, research and development
global factors
Finance:
Content
Students learn to:
examine contemporary business issues to:
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explain potential conflicts between short-term and long-term financial objectives
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analyse the influence of government and the global market on financial management
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identify the limitations of financial reporting
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compare the risks involved in domestic and global financial transactions
investigate aspects of business using hypothetical situations and actual business case studies to:
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calculate key financial ratios
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assess business performance using comparative ratio analysis
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recommend strategies to improve financial performance
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examine ethical financial reporting practices
Students learn about:
role of financial management:
- strategic role of financial management
- objectives of financial management
objectives of financial management- profitability, growth, efficiency, liquidity, solvency
- short-term and long-term
- interdependence with other key business functions
interdependence with other functions
influences on financial management
- internal sources of finance - retained profits
internal sources of finance - external sources of finance
external sources of finance- debt - short-term borrowing (overdraft, commercial bills, factoring), long-term borrowing (mortgage, debentures, unsecured notes, leasing)
- equity - ordinary shares (new issues, rights issues, placements, share purchase plans), private equity
- financial institutions - banks, investment banks, finance companies, superannuation funds, life insurance companies, unit trusts and the Australian Securities Exchange
financial institutions - influence of government - Australian Securities and Investments Commission, company taxation
influence of government - global market influences - economic outlook, availability of funds, interest rates
global market influences
processes of financial management
- planning and implementing - financial needs, budgets, record systems, financial risks, financial controls
- debt and equity financing - advantages and disadvantages of each
debt and equity financing - matching the terms and source of finance to business purpose
- debt and equity financing - advantages and disadvantages of each
- monitoring and controlling - cash flow statement, income statement, balance sheet
monitoring and controlling - financial ratios
financial ratios- liquidity - current ratio (current assets ÷ current liabilities)
- gearing - debt to equity ratio (total liabilities ÷ total equity)
- profitability - gross profit ratio (gross profit ÷ sales); net profit ratio (net profit ÷ sales); return on equity ratio (net profit ÷ total equity)
- efficiency - expense ratio (total expenses ÷ sales), accounts receivable turnover ratio (sales ÷ accounts receivable)
- comparative ratio analysis - over different time periods, against standards, with similar businesses
- limitations of financial reports - normalised earnings, capitalising expenses, valuing assets, timing issues, debt repayments, notes to the financial statements
limitations of financial reports - ethical issues related to financial reports
Ethical issues related to financial reports
financial management strategies
- cash flow management
cash flow management- cash flow statements
- distribution of payments, discounts for early payment, factoring
- working capital management
working capital management- control of current assets - cash, receivables, inventories
- control of current liabilities - payables, loans, overdrafts
- strategies - leasing, sale and lease back
- profitability management
profitability management- cost controls - fixed and variable, cost centres, expense minimisation
- revenue controls - marketing objectives
- global financial management
global financial management- exchange rates
- interest rates
- methods of international payment - payment in advance, letter of credit, clean payment, bill of exchange
- hedging
- derivatives
Marketing:
Students learn to:
examine contemporary business issues to:
- explain why goods and/or services are central to both marketing and operations
- examine why ethical behaviour and government regulation are important in marketing
- assess why a mix of promotional strategies is important in the marketing of goods and services
investigate aspects of business using hypothetical situations and actual business case studies to:
- evaluate the marketing strategies for a good or service
- analyse a marketing plan for a business
- explain how globalisation has affected marketing management
7. global marketing
Students learn about:
role of marketing
- strategic role of marketing goods and services
strategic role of marketing goods and services - interdependence with other key business functions
interdependence with other key business functions - production, selling, marketing approaches
production, selling, marketing approaches - types of markets - resource, industrial, intermediate, consumer, mass, niche
types of markets
influences on marketing
- factors influencing customer choice - psychological, sociocultural, economic, government
factors influencing consumer choice - consumer laws
consumer laws- deceptive and misleading advertising
- price discrimination
- implied conditions
- warranties
- ethical - truth, accuracy and good taste in advertising, products that may damage health, engaging in fair competition, sugging
Ethical influences
marketing process
- situational analysis - SWOT, product life cycle
1. situational analysis - market research
2. market research - establishing market objectives
3. establishing market objectives - identifying target markets
4. identifying target markets - developing marketing strategies
5. developing marketing strategies - implementation, monitoring and controlling - developing a financial forecast; comparing actual and planned results, revising the marketing strategy
6. implementation, monitoring and controlling
marketing strategies
- market segmentation, product/service differentiation and positioning
0. market segmentation
0. Product, service differentiation and positioning - products - goods and/or services
1. Product- branding
- packaging
- price including pricing methods - cost, market, competition-based
2. Price- pricing strategies - skimming, penetration, loss leaders, price points
- price and quality interaction
- promotion
3. Promotion- elements of the promotion mix - advertising, personal selling and relationship marketing, sales promotions, publicity and public relations
- the communication process - opinion leaders, word of mouth
- place/distribution
4. Place (distribution)- distribution channels
- channel choice - intensive, selective, exclusive
- physical distribution issues - transport, warehousing, inventory
- people, processes and physical evidence
5. people, processes and physical evidence - e-marketing
6. e-marketing - global marketing
7. global marketing- global branding
- standardisation
- customisation
- global pricing
- competitive positioning
Human Resources:
Students learn to:
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examine contemporary business issues to:
- discuss the influence of government on the process of determining employment contracts
- explain how businesses exhibit corporate social responsibility in the management of human resources
- analyse the causes of two workplace disputes and the strategies used to resolve them
- examine the advantages of a diverse, culturally competent workforce for a global business
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investigate aspects of business using hypothetical situations and actual business case studies to:
- explain the interdependence between human resources and other key business functions
- compare the process of negotiating enterprise/collective agreements with the negotiation of individual contracts
- discuss the advantages and disadvantages of outsourcing in the global market
- evaluate the effectiveness of human resource management for one business and recommend appropriate alternative strategies
Students learn about:
role of human resource management
key influences
- stakeholders – employers, employees, employer associations, unions, government organisations, society
- legal – the current legal framework
- the employment contract – common law (rights and obligations of employers and employees), minimum employment standards, minimum wage rates, awards, enterprise agreements, other employment contracts
the employment contract - common law - work health and safety and workers compensation
work health and safety and compensation - anti discrimination and equal employment opportunity
anti discrimination and equal employment opportunity
- the employment contract – common law (rights and obligations of employers and employees), minimum employment standards, minimum wage rates, awards, enterprise agreements, other employment contracts
- economic
economic influences - technological
technological influences - social – changing work patterns, living standards
social influences - ethics and corporate social responsibility
ethics and CSR influences
processes of human resource management
- acquisition
acquisition - development
development - maintenance
maintenance - separation
separation
strategies in human resource management
- leadership style
leadership style - job design – general or specific tasks
job design - recruitment – internal or external, general or specific skills
recruitment - training and development – current or future skills
training and development - performance management – developmental or administrative
performance management - rewards – monetary and non-monetary, individual or group, performance pay
Rewards - global – costs, skills, supply
global strategies of HRM - workplace disputes
workplace disputes- resolution – negotiation, mediation, grievance procedures, involvement of courts and tribunals
effectiveness of human resource management
- indicators
- corporate culture
corporate culture - benchmarking key variables
benchmarking key variables - changes in staff turnover
changes in staff turnover - absenteeism
absenteeism - accidents
accidents - levels of disputation
levels of disputation - worker satisfaction
worker satisfaction
- corporate culture