- Quality management refers to :: processes that a business undertakes to ensure consistency, reliability, safety and fitness of purpose of product.
- The more common approaches to quality as an operations strategy include:
? - quality control — inspection, measurement and intervention
- quality assurance — application of international quality standards
- quality improvement — total quality management and continuous improvement.
Quality control (QC)
- quality control (QC) involves :: the use of inspections at various points in the production process to check for problems and defects
Inspection and quality control
- To ensure output meets required standards, many businesses carry out inspections
- of all or part of the total volume of production.
Quality assurance (QA)
- quality assurance (QA) involves :: the use of a system to ensure that set standards are achieved in production
Quality improvement (QI)
- Quality improvement (QI) emphasises :: continuous improvement and total quality management.
Continuous improvement
- continuous improvement is :: an ongoing commitment to improving a business’s goods or services