worker satisfaction

• Employee satisfaction is a key factor in employee commitment, job performance, and reducing staff turnover.

  • useful in helping employers understand how staff feel about work.
    • Can be done via surveys, polls, focus groups, performance feedback
    • ‘Employee feedback must be confidential and analysed by professionals’

• Although pay is an important factor in job selection:

  • it is not as significant in employee satisfaction
    • unless there are significant pay differentials in the workplace.

• Satisfied employees = more productive, innovative, loyal, less absence

  • Employees at Foxconn are not motivated.