development

• Development is :: the process of developing and improving the skills, abilities and knowledge of staff through induction, ongoing training, and further professional development.

• Effective development programs ensure talented staff are retained

  • → low employee turnover

Development focuses on enhancing employee’s skills through:
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• Furthering professional training
• Mentoring or coaching
• Performance appraisals

Induction

An induction program allows :
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• new employees to be introduced to the job, co-workers, and the business’ culture.
  • gives employees positive attitudes & confidence
  • stresses the major safety procedures
  • establishes good working relationships

Training

• Training aims to : seek long-term change in employee’s skills, knowledge, attitudes, and behaviour in order to improve work practices.
  • improves skills → improved productivity and competitiveness of the business

Key features of an effective training program includes:
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1. Assessing the needs of an individual, job and business
2. Determining objectives of the training programs
3. Considering internal and external influences
4. Determining the process
5. Evaluating the training program

Organisational development

• to encourage organisational development within businesses, management structures are usually less hierarchical (flatter), and encourages use of teams.
  • allowing employees to developed shared ideas and solutions
    • → improved efficiency & effectiveness

HRM strategies to motivate staff include:
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• Job enlargement: increasing the breadth of tasks in a job
• Job rotation (multiskilling): moving staff from one task to another over a period of time
• Job enrichment: increasing the responsibilities of a staff member
• Job sharing: when people share the same job
• Self-managing teams: roles and decisions are determined by team members
• Mentoring and coaching: leader provides advice and support to another

Mentoring and coaching

• Mentoring is :: a mutually agreed role where experienced staff transfer knowledge and skills through succession — cost effective —
• coaching focuses on :: improving skills and performance, and on helping individuals manage specific work roles more effectively

Performance appraisal

• performance appraisal is :: a process of assessing the performance of an employee, generally against a set of criteria or standards
  • provides basis for feedback and future training needs, pay rises, promotions and monitoring employee selection